Privacy Notice

Who we are

Accelerate Pipeline Limited is a business-to-business outbound prospecting, lead generation and appointment-setting provider.

This Privacy Notice explains how we collect, use and protect personal data in connection with our website, commercial operations, client services and B2B prospecting activity.

Personal data we collect

We may collect and process the following categories of personal data:

• Name
• Job title
• Company name
• Business email address
• Business telephone number
• LinkedIn or professional profile information
• Business address
• Notes from commercial conversations
• Meeting availability and attendance information
• Email/call engagement information
• Information provided by clients for campaign delivery
• Website/contact form information
• Billing, finance and account administration information

We do not intentionally collect special category personal data for our normal B2B prospecting services.

Sources of personal data

We may collect personal data from:

• The individual directly
• Our clients
• Publicly available business sources
• Company websites
• Professional networking platforms
• B2B data providers and enrichment tools
• Referrals and business introductions
• Email, phone, calendar and collaboration tools used in service delivery

How we use personal data

We process personal data for the following purposes:

• Providing B2B outbound prospecting, lead generation and appointment-setting services
• Researching and identifying relevant business prospects
• Contacting business prospects by phone, email, LinkedIn or other agreed channels
• Qualifying interest and fit against a client’s agreed target criteria
• Scheduling and managing meetings
• Recording campaign activity, outcomes and commercial feedback
• Managing client relationships
• Responding to enquiries
• Operating, securing and improving our business
• Complying with legal, accounting and regulatory obligations

Lawful bases

We rely on one or more of the following lawful bases:

• Legitimate interests: for B2B prospecting, business development, service delivery, client relationship management and internal administration.
• Contract: where processing is necessary to perform a contract with a client, supplier or business contact.
• Legal obligation: where processing is required for tax, accounting, regulatory or legal compliance.
• Consent: where required by law for a specific form of communication or processing.

Where we rely on legitimate interests, we consider whether our interests are overridden by the rights and freedoms of the individual.

B2B marketing and prospecting

We conduct B2B prospecting activity aimed at relevant business contacts in their professional capacity. We aim to ensure that outreach is relevant, proportionate and respectful.

Individuals may object to receiving further contact from us at any time by replying to our message or contacting us using the details above.

Client campaign data

Where we process personal data on behalf of a client, we process that data only for the purpose of delivering the agreed services and in accordance with the relevant contract and, where applicable, a Data Processing Agreement.

We do not sell client-provided personal data, use it for unrelated campaigns, or use it to train AI models.

AI-enabled tools

We may use AI-enabled tools to support internal productivity, research, drafting, note preparation, quality assurance, campaign analysis and administration.

We do not use AI voice agents, synthetic voices or prerecorded/automated voice calls for outbound prospecting unless expressly agreed with a client.

We do not use client-provided personal data to train AI models.

Ask AP with Lumos

When you submit a question to Ask AP with Lumos, the question is sent through Accelerate Pipeline’s server to OpenAI’s API to generate a response. The Ask AP application does not write the question or response to a customer database or application request log. Requests are configured with store: false, which disables application-state storage for the response; it is not a claim of Zero Data Retention.

OpenAI states that API inputs and outputs are not used to train its models by default unless an organisation explicitly opts in. OpenAI also states that its standard abuse-monitoring logs may contain prompts and responses and are retained for up to 30 days, or longer where required by law or reasonably necessary to protect its services or a third party from harm. See OpenAI’s data controls.

We use a pseudonymous network-derived safety identifier and short-lived in-memory counters to prevent abuse. Do not include confidential, special category or client campaign data in a public question.

Sharing personal data

We may share personal data with:

• Clients, where relevant to campaign delivery
• Software and cloud service providers
• B2B data and enrichment providers
• Calling, email, CRM, calendar and collaboration platforms
• Professional advisers
• Regulators, public authorities or law enforcement where legally required

Where vendors process personal data on our behalf, we use appropriate contractual and security safeguards.

International transfers

Some of our software providers or service providers may process personal data outside the UK. Where this occurs, we rely on appropriate safeguards such as adequacy decisions, standard contractual clauses, UK international data transfer mechanisms, or equivalent protections required by applicable data protection law.

Retention

We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Notice, including service delivery, business administration, legal, accounting, audit and dispute-resolution purposes.

Campaign data is reviewed periodically and may be deleted, archived or anonymised when no longer required.

Your rights

Depending on the circumstances, individuals may have the right to:

• Access their personal data
• Correct inaccurate personal data
• Request deletion
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where processing is based on consent
• Complain to a supervisory authority

To exercise these rights, contact us at: lumos@acceleratepipeline.com

Complaints

Individuals have the right to complain to the UK Information Commissioner’s Office.

We would appreciate the opportunity to address any concern first, so please contact us using the details above.

Updates

We may update this Privacy Notice from time to time. The latest version will be posted on our website.